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Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us. Please see below for more information on our return policy.
Return Window:
- As per the Consumer Protection Act 68 of 2008, a client may return goods within 10 business days of delivery at their own cost for a refund or exchange. No returns will be accepted thereafter under any condition.
- To log a return, please email us on info@trendyshop.co.za to discuss the return.
- You will have the choice of a refund to your bank account or exchange.
- The purchase price (excluding delivery charges) will be refunded or credited to you once we have received the returned item/s back. Courier fees are not refundable.
- Once the parcel reaches our offices we will inspect the goods as well as the packaging and process your refund/credit within 1-3 working days. You will be notified accordingly.
- Item(s) must be unused.
Exceptions:
We do not accept returns on:
- Sale/discounted items/items bought with discount code or bought during promotional periods like end of season sales/Black Friday etc.
- Personalised items or orders requested in a different colour other than what is advertised.
- All items must be returned in its original packaging – R50 will be deducted for each item that is returned in other/damaged packaging. This includes but is not limited to ripped packaging, and damaged/unusable boxes etc.
- We are happy to arrange a collection with our courier at a cost of R120 and will deduct such cost from the refund/credit due to you or you can ship back with your own courier. Please only make use of door to door services, we cannot collect parcels from various locations.
- In the event of an exchange, a payment of R120 will have to be made for the new item to be delivered to you by the courier.
We ask that our clients allow for colour difference due to lighting (colours like white can at times appear off-white on the actual item or bright colours can be slightly less bright on physical items). Please understand that the photos used are slightly different due to lighting.
